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General

Frequently Asked Questions

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How is Adaptive AutoBias different from other biasing circuits?

So why don't you offer a remote for my ProLogue?

What power tubes can I use in my PrimaLuna amplifier?

  • All PrimaLuna amplifiers come equipped with either EL-34 or KT88 power tubes. However, you can substitute in any 6550, KT66, 6L6GC, 7581, KT90 or EL37 into any amplifier.

    The ProLogue & DiaLogue One, Four, and Six amplifiers can use 6550 and KT88 tube types without any issues. The tubes will be running at a slightly cooler bias, but many customers have been using these higher dissipation tubes with great success.

    Each tube will have a different effect on the sound. Adaptive AutoBias will adjust itself to the new tube type, making experimenting with different power tubes very easy. In fact, the Adaptive AutoBias circuitry is so advanced you could even plug in one 6550, one EL34, one 6L6GC, one KT88, and Adaptive AutoBias would recognize the differences, make the appropriate adjustments, and the amp would function perfectly. Now... it may not sound very good, but it's just nice to know you could.

My amp is turned on and the tubes light up, but there's no output...

  • You may have a bad power tube that blew the plate fuse. Read your owner's manual for detailed instructions on how to check the plate fuse. You can also download the owner's manual from this site.

I went to turn my amp on this morning and nothing happens...

  • You may have blown the mains fuse. Many different factors could cause this, including a power surge or spike. Replace the fuse and turn the amp back on. Read your owner's manual for detailed instructions on how to check the mains fuse and to find the appropriate value. You can also download the owner's manual from this site.

I live overseas. Can I purchase from a PrimaLuna Partner in North America?

  • PrimaLuna is distributed world-wide by the most distinguished names in audio. Your best bet is to deal with them directly. If you do not know who the distributor is in your country, please use our Contact Page and we will put you in touch with your local distributor.

How long is my warranty? Is it transferable?

  • All PrimaLuna equipment comes with a two year warranty that covers parts and labor. Tubes are guaranteed for six months. This warranty is for the original purchaser only and is not transferable to subsequent owners under any circumstances.

Some of my power tubes have this eerie blue glow on the glass. Is that normal?

  • Yes, that is normal for power tubes. That blue glow results from stray electrons bouncing off the glass. Some tubes will have a more noticeable glow than others, even amongst a matched set of tubes. Sometimes the glow will burn off, that is also normal. What is NOT normal is a bright blue or purple glow or flash coming from inside the plate structure of the power tube. If you see a bright blue or purple glow coming from inside the plates, or if you ever notice a bright flash from a power tube, turn your amp off immediately and replace the tube.

I own a DiaLogue integrated. Is it safe to plug my CD player into the Home Theater input?

  • The Home Theater input on the DiaLogue Series is a direct-line pass-thru circuit. If you plug in a component that does not have its own volume control, you may seriously damage your speakers. It is very important to make sure you only plug a home theater processor or receiver into that input!

    PrimaLuna, PrimaLuna USA, and it's Partners are not liable for any damage caused by plugging an inappropriate component into the Home Theater input. If you are unsure of what can and cannot be used, consult your PrimaLuna Partner or contact PrimaLuna USA directly.



 

Locate Your Nearest PrimaLuna Partner

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Ninety-nine percent of all PrimaLuna customers in North America have purchased the product sight unseen, their desire driven by exceptional reviews, pictures, ads and threads posted on the web’s many audio forums. By selling direct and maintaining a lean distribution line, we have created a product of such incredible value t hat it has become a “must-have” for customers (many of whom have bought two, and in one case three, PrimaLuna systems for their homes and offices).

Since its inception, the PrimaLuna team has planned for a tight-knit network of dealers, but dealers need to make money as well, and typically that translates into higher prices. However as importer, I want to keep in place that “wow” factor of superior value. Presently, several factors are working in our favor:

  1. Market Acceptance. Most companies struggle to get noticed, unless they have a product that’s truly distinctive. A PrimaLuna is just that and owning one really spoils people. No other brand in the history of hifi has won nearly all the awards offered by every major trade journal throughout the world.

  2. Dependability. PrimaLuna sells—worldwide, not just in the United States—and we have almost zero repairs. Service issues can make a line unprofitable very quickly. In our roughly three years, we simply haven’t experienced that problem.

  3. Resale Value. When people buy a PrimaLuna, they tend to keep them because they love the sound and performance. Therefore, the demand for used pieces and associated high resale value is unlike anything we’ve experienced in our industry. Simply put, it means the money you spend on a PrimaLuna is a sound investment t hat will maintain its value over time.

With the product firmly in place and explosive sales, we are now expanding our network of highly reputable, well-established dealers to serve select markets. These “partners” have agreed to maintain our factory-direct price to you, the customer. In turn, if you live within a dealer’s territory, you must buy from them. This honors our partnership and keeps everyone happy. We’re certain these well-respected dealers will supply you with nothing less t han perfect service before and after the sale. Should you experience anything other t han t hat, I’d like you to contact me personally because I’m committed to PrimaLuna enjoying not just a great reputation but a perfect one.

Please note also that in an effort to protect our dealers’ territories, they are not allowed to mail order PrimaLuna. These Partners have an exclusive in their area, and no other Partner will mail-order into that area.

If you live outside one of their areas, please visit Upscale Audio's website directly for mail-order sales and service.

For all inquiries in Canada, we have partnered with AudioScape Canada Inc. to handle distribution. AudioScape Canda Inc. handles distribution for some of the most well-known names in high-end electronics, and we are proud to have them on board to serve our neighbors to the north.

If you are a customer currently residing in Canada, or a dealer interested in becomming a PrimaLuna Partner, please contact Audioscape Canada at 905-833-0010.

» U.S. Partners (click to expand)
» Canadian Partners (click to expand)