Online Shopping Terms & Conditions
PrimaLuna purchased online at Upscale Audio has a 30-Day Money Back Guarantee that supercedes Upscale Audio's standard return policy. This exception and Free Shipping are only applicable to current production models in new condition. Used, Open Stock, Demo, New Old Stock, Sale items, and PrimaLuna-brand vacuum tubes are subject to Upscale Audio's standard terms and conditions as detailed at upscaleaudio.com
Free FedEx Ground Shipping for USA orders (50 states). Canada orders ship FedEx 2-Day Air free of charge and includes brokerage; duties and taxes not included.
30-Day Money Back
If you are not satisfied with your PrimaLuna for any reason, simply return it to us within 30 days of the purchase date for a complete refund.
120-Day Price Protection
If the price of the product you purchased from PrimaLuna drops within 120 days of your purchase, we’ll credit you the difference.
All PrimaLuna amplifiers and preamplifiers have a three year warranty that covers parts and labor. Tubes are guaranteed for six months. This warranty is for the original purchaser only and is not transferable to subsequent owners under any circumstances.
We support you and your PrimaLuna product for life. We also offer professional guidance on how to build and evolve your system, achieving perfect synergy between components for ultimate musicality. Call us for expert advice before committing to any purchase.
Call Upscale Audio to request an RMA number (Return Merchandise Authorization) at 909-931-9686. Items returned without an RMA will not be refunded. Shipping costs on returned items are the responsibility of the customer unless the item was damaged or defective upon delivery. ALL ITEMS MUST BE RECEIVED BY US WITHIN 30 CALENDAR DAYS OF THE DATE OF PURCHASE. NO EXCEPTIONS. Items damaged or broken due to abuse or damaged during return shipping will not be refunded. Insurance is highly recommended. Shipping charges, if any, are not refundable.