If your remote control loses its range or becomes intermittent, check the batteries first.

Please note that infrared remotes can be affected by bright sunlight shining directly on the front panel of your component, where the infrared sensor is mounted.  Infrared sensors have a narrow field of view, so if you are at a wide angle to your equipment, you may need to point the remote more perpendicular to the front panel.

If you own a DiaLogue Premium Preamp or Integrated Amp, and your remote volume is intermittent, or if the unit powers on and the input defaults to the HT input (or no input at all), simply contact PrimaLuna USA and we will supply you with a new remote chip at no chargeInstallation is easy and does not void your warranty. Operating properly, your amp will always startup on the "CD" input. This problem was limited to the very first production run of DiaLogue Premium Preamp and Integrated Amp sold years ago. All owners of those amps were contacted and supplied with a replacement chip but if for whatever reason you were missed, please contact us.